Shipping policy

Shipping & delivery

Free delivery, everywhere

Every order ships free. There's no minimum spend.

Destination	Cost	Estimated delivery
United Kingdom	Free	5–12 working days
Rest of the world	Free	7–15 working days

Delivery times are estimates from the day your order is placed and don't include weekends or bank holidays. Personalised shirts are made to order, so please allow the full window.

Tracking

Every order is tracked. Once your order is dispatched, we'll email you a tracking link. Tracking can take a few days to update after dispatch.

Customs & import charges

Orders delivered outside the United Kingdom may be subject to import duties or taxes charged by the destination country. These are set by local customs and are the customer's responsibility.

Delays & lost parcels

If your order hasn't arrived within the estimated window, or tracking hasn't updated for 10 working days, email support@kitcellar.com with your order number. If a parcel is confirmed lost, we'll send a replacement free of charge.

Wrong address

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away. We can change it if your order hasn't been dispatched yet.